Name: Steeve Monterin
Business Name: Galerie Steeve Monterin
Also runs series of AirBnB apartments
Apartment in question:1928A, 22 Boulevard de Lorraine, 06400 Cannes
Michael Maille (owner of M & M concierge)
Steeve, runs a series of Airbnb apartments with his friend Michael, in Cannes. We ran into major problems with this guy when staying in one his apartments: we had over £1,000 worth of property stolen and he has repeatedly tried to cover up what happened and is not willing to help resolve the issue.
He has already duped a previous Airbnb host in the past, as shown by this review she eventually left. I tried to leave a review with Airbnb but the host obviously is able to manipulate them into siding with him.
My review was removed from Steeve’s profile: https://www.airbnb.co.uk/users/show/2159051
On August 12th, we left the apartment around 12pm and returned at around 9pm. However, after starting to pack up the apartment, we realised 2 very expensive pairs of our designer shoes went missing. Worth in excess of 1,000 euros. And we definitely had the shoes there before we left that day. After that, all 3 of us, rechecked the whole apartment 3 times each, and definitely could not find it, We called Steeve and asked if anyone had been in the apartment.
Steeve said nobody did, and he would not accept that anyone could have stolen it or entered the apartment and continually said “its impossible” and that it “must be in the apartment”. Steeve then came in person, and checked with us, and failed to find them there. Again, Steeve just would not accept that someone could have stolen it, claiming that his workers are trustworthy and that nobody else has access to the keys. (However, Steeve contradicted himself here as on the 8th August he asked if his cleaner could come into the house to clean while we were away. – although they actually did not turn up and he remarked later that day to me that he then “had to get the keys off her”). Steeve was adamant that nobody could have accessed the flat but then could not explain how shoes could have gone missing. He also implied that perhaps we hid the shoes, or were lying.
I feel Steeve was unprofessional, missing the point and defensive, as he also made remarks like “extraterrestials must have taken them” and “who would steal just shoes?”.
He also became extremely angry and shouted at us. He also claimed he would visit the following morning – of course he never turned up again.
The fact still remains that:
- we were reporting our property being stolen under his watch – A crime had been committed.
- It must have occurred within an 8 hour time period by somebody coming into the apartment.
- There were absolutely no signs of any forced entry, door damage, window damage or damages to the locks of the door. (meaning the thief must have entered using a key – even this alone should be great cause of alarm for the safety of future guests).
- He also seemed very hesistant of getting law enforcment involved in any way. instead saying “No, AirBnB should sort it”
- A friend of Steeve’s (Michael), came to visit the flat on the 12th Aug just before 11am to pick up a baby pram/bed. He was checking each room as if he was struggling to find it. We were with him the whole time – but looking back it almost seemed as if he was scoping the place out.
- Steeve phoned the cleaner and his friend Michael, on loudpeaker in front of us. All that was asked was “do you have a key for the apartment?”. To which Michael said “No”. He had also first said something very quickly in French (as you’ll know if you speak French he straightaway said something along the lines of “you didn’t see did you? I know it is not you, I’m just asking in case you saw anything”)Video attached here:
- Steeve’s other phone call to his cleaner however, we heard that she was very hesistant and confused about whether she had keys or not. Steeve was defensive of her though, and did not accept that it was possible that she would have done anything.
- We were the victims in all of this, having £1,000+ worth of goods missing. But Steeve was not very considerate, blamed us for this, and acted as if he was the victim.
- It is VERY curious that there were no signs of forced entry, burglary, etc. Meaning there is a very high likelihood that Steeve either commited the theft, or is covering for whoever stole the property.
- Steeve claimed the key is EXTREMELY hard to copy, therefore its impossible anybody could have cloned the key. I’ll let any locksmiths amongst you decide. However, if that is the case, it actually means it even more unlikely anyone other than Steeve or his staff stole from the apartment.